Shipping policy
Shipping Policy
LindseyTyn Artworks
Order Processing
Orders are processed Monday through Friday, 9:00 AM–4:00 PM Eastern Time (ET), excluding holidays.
All premade, ready-to-ship items are typically shipped within 2–5 business days of the order being placed.
Orders placed on Fridays, weekends, or holidays may require additional processing time, as weekends and holidays are not considered business days.
Please note that processing time and shipping transit time are separate. Processing time refers to the time required to prepare, package, and fulfill an order before it is transferred to the shipping carrier.
Hand-Painted Nutcrackers & Limited Releases
Hand-painted nutcrackers and other premade, ready-to-ship products are typically shipped within 2–5 business days.
During major product releases, holidays, promotional events, or periods of unusually high order volume, additional processing time may be required.
Any material changes to estimated shipping timelines will be communicated to affected customers.
Purchasing an item during a scheduled release does not guarantee immediate shipment.
Custom Artwork
Custom artwork requires additional time and care, as each project is created specifically for the customer.
Custom orders are typically completed within 7–10 business days, depending on the scope of the project, materials, and current studio workload. Larger or more detailed projects may require additional time.
Completion timelines are estimates and do not include shipping transit time.
Custom artwork is not eligible for expedited production unless specifically approved before purchase.
Any project-specific timelines agreed upon before purchase will take precedence over these general estimates.
Preorder Items
Preorder items are produced or prepared specifically for their respective releases and ship according to the estimated timeline provided at the time of purchase.
Preorder items are not eligible for Priority or Express shipping.
Estimated shipping dates may change due to production timelines, supplier delays, or circumstances outside our control.
Customers will be notified of material delays and provided any options required by applicable law.
If an order contains both preorder and ready-to-ship items, the order may be held until all items are available for shipment.
Shipping Methods & Carriers
Orders are shipped using USPS, UPS, or another available carrier, depending on the size, weight, destination, and shipping requirements of the order.
Orders shipping to PO Box addresses will be shipped via USPS.
Shipping methods are selected based on the options available for each order.
Upgraded shipping services, when offered, apply to carrier transit time only and do not shorten artwork production or order processing times unless expressly stated.
Shipping Confirmation & Tracking
Once an order has shipped, customers will receive a shipping confirmation email containing tracking information when available.
Please allow time for the carrier to scan and update tracking information after receiving the package.
Estimated delivery dates provided by shipping carriers are not guaranteed.
Shipping Delays
While we make every effort to prepare and ship orders promptly, delivery timelines may be affected by carrier delays, severe weather, holidays, increased shipping volume, or other circumstances outside our control.
LindseyTyn Artworks cannot guarantee carrier delivery dates.
If an order cannot be shipped within the stated timeframe, we will communicate any significant delays and provide applicable options in accordance with consumer protection laws.
Lost or Stolen Packages
If your package is delayed or appears lost while in transit, please contact lindseytynartworks@gmail.com so the shipment can be reviewed and, when appropriate, a carrier investigation can be initiated.
If tracking indicates that your package has been delivered but you cannot locate it, please check the delivery location, surrounding areas, and with household members or neighbors before contacting the shipping carrier.
Packages reported missing after confirmed delivery will be reviewed individually. Carrier delivery confirmation may be considered when evaluating a claim, subject to applicable consumer protection laws.
Damaged Packages
We take great care in packaging every order for shipment.
If your order arrives damaged, please contact lindseytynartworks@gmail.com within 48 hours of delivery, whenever possible.
Please include:
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Your order number
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Clear photographs of the damaged item
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Clear photographs of the original packaging
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A brief description of the damage
Please title your email ATTENTION: DAMAGE.
Retain the damaged item and all original packaging until your claim has been reviewed.
Damage claims are evaluated individually in accordance with our Refund & Return Policy and applicable law.
Address Accuracy
Customers are responsible for reviewing and providing accurate shipping information at checkout.
Incorrect or incomplete shipping addresses may result in delays, returned packages, or additional shipping expenses.
If you notice an error in your shipping address, please contact us as soon as possible. Address changes cannot be guaranteed once an order has been processed or shipped.
If an order is returned due to an incorrect or incomplete address provided at checkout, additional shipping charges may apply before the order can be resent, where permitted by law.
Questions & Customer Support
All shipping-related questions, concerns, or claims must be submitted via email to:
Please include your order number and a brief description of your inquiry so we can assist you efficiently.
Messages sent through Instagram, Facebook, or other social media platforms cannot be used to process shipping claims.